Top Management

Salary for position Call Centre Director in Bulgaria

Average net monthly salary in Bulgaria is

An employee's salary is influenced by several factors, primarily the region in which they work, length of experience, company size, and more.
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80% of people earn:

1,778 - 8,099 USD

10% earn less lthan 1,778 USD

10% earns more than 8,099 USD

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What does the data in the graph mean?

Salaries in the survey are expressed in net.

Based on the Zaplatomer.bg salary survey, 80% of people on the Call Centre Director position in the Bulgaria earn between 1,778 USD and 8,099 USD monthly net.

10% of employees earn less than 1,778 USD and 10% of people earn more than 8,099 USD.

The survey is based on data from employees, cleaned of extreme and duplicate values. By taking a free, anonymous survey, you will get a more accurate salary comparison with other people working in the same position as you.

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What kind of work does Call Centre Director typically do

Oversee and manage the daily operations of the call centre, ensuring efficient and effective service delivery.
Develop and implement strategic plans to enhance customer service, operational efficiency, and overall performance of the call centre.
Lead, mentor, and develop a high-performing team of call centre managers and staff to achieve organizational goals and objectives.
Establish and monitor key performance indicators (KPIs) to assess the effectiveness and quality of call centre operations.
Collaborate with other departments to align call centre activities with broader company objectives and strategies.
Drive continuous improvement initiatives to optimize processes, technology, and customer interactions.
Manage budgetary planning and control to ensure cost-effectiveness and financial efficiency of the call centre operations.
Ensure compliance with industry regulations and company policies, maintaining high standards of customer service and data protection.
Analyze and report on call centre performance metrics, providing insights and recommendations to senior management.
Foster a positive and motivating work environment that encourages teamwork, innovation, and professional development.
Handle escalated customer issues and complaints, ensuring satisfactory resolution and customer satisfaction.

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The most common career path of an employee

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Position Call Centre Director in the labour market

In the salary ranking,
the job position takes

6. place

Women representation in position

n/a

Average age of respondent by position

n/a

664. place

Medical Orderly

Medicine & Social Care

564 - 887 USD

7. place

Pilot

Transport, Haulage, Logistics

1,583 - 8,158 USD

6. place

Call Centre Director

Top Management

1,778 - 8,099 USD

5. place

Sailor

Transport, Haulage, Logistics

2,196 - 8,080 USD

1. place

IT Director

Top Management

3,067 - 9,916 USD

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What does a salary report contain?

Salary for the position by region, education, experience, company size, age
Distribution of respondents into wage bands
Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
Analysis of financial benefits

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