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Salary for position Call Center Supervisor in Bulgaria

Average net monthly salary in Bulgaria is
An employee's salary is influenced by several factors, primarily the region in which they work, length of experience, company size, and more.
Compare your salary with other people in the same position and in the same region for free and anonymously.
80% of people earn:
1,903 - 4,251 BGN
10% earn less lthan 1,903 BGN
10% earns more than 4,251 BGN
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Salaries in the survey are expressed in net.

Based on the Zaplatomer.bg salary survey, 80% of people on the Call Center Supervisor position in the Bulgaria earn between 1,903 BGN and 4,251 BGN monthly net.

10% of employees earn less than 1,903 BGN and 10% of people earn more than 4,251 BGN.

The survey is based on data from employees, cleaned of extreme and duplicate values. By taking a free, anonymous survey, you will get a more accurate salary comparison with other people working in the same position as you.
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What kind of work does Call Center Supervisor typically do

  • Overseeing daily operations of the call center to ensure efficiency and effectiveness in service delivery.
  • Supervising and training call center agents to enhance their performance and customer service skills.
  • Monitoring call metrics and performance indicators to identify areas for improvement.
  • Handling escalated customer inquiries and resolving complex issues in a timely manner.
  • Developing and implementing policies and procedures to improve service quality and operational efficiency.
  • Conducting regular performance evaluations and providing constructive feedback to team members.
  • Ensuring compliance with company policies and industry regulations.
  • Collaborating with other departments to address customer needs and improve service offerings.
  • Preparing reports on call center performance, customer feedback, and team productivity.
  • Fostering a positive work environment that encourages teamwork and employee engagement.
  • Assisting in the recruitment and onboarding process of new call center staff.
  • Staying informed about industry trends and best practices to enhance service delivery.

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The most common career path of an employee

The graphic shows how employees most often progress in their careers. Click on the name of the position to get to its detail with salary data.

Position Call Center Supervisor in the labour market

In the salary ranking,
the job position takes

235. place

Women representation in position

0%

Average age of respondent by position

34

621. place

Medical Orderly

Medicine & Social Care

Salary group 1

971 - 1,528 BGN

236. place

Service Engineer

Electrical & Power Engineering

Salary group 2

1,926 - 4,210 BGN

235. place

Call Center Supervisor

Customer Support

Salary group 2

1,903 - 4,251 BGN

234. place

HR Consultant

Human Resources

Salary group 2

1,901 - 4,263 BGN

1. place

IT Director

Top Management

Salary group 3

5,205 - 16,830 BGN

Is this salary range too huge?

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What does a salary report contain?
  • Salary for the position by region, education, experience, company size, age
  • Distribution of respondents into wage bands
  • Salary range from 1st to 9th decile
  • A breakdown of all monitored non-financial benefits
  • Analysis of financial benefits
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Frequently asked Questions

Frequently asked questions and answers about the salary for the position Call Center Supervisor.

The total gross salary for the position Call Center Supervisor ranges between 1,693 BGN and 6,585 BGN per month. For an accurate comparison, we recommend checking your salary through the questionnaire on Zaplatomer.bg to get a more precise view of the salary, considering the region where you work.

The highest-earning employees in the position Call Center Supervisor have a total gross salary of at least 4,251 BGN per month.

10% of the highest-earning employees in this position have a total gross salary higher than 4,251 BGN per month, and 10% of the lowest-earning employees in this position have a total gross salary lower than 1,903 BGN per month. By participating in our salary survey, you will get an accurate comparison of your salary with the market average, considering the region where you work.

After working for 5 years, the position Call Center Supervisor earns 3,446 BGN per month gross.

You need to be well prepared for salary negotiations. During salary negotiation, we recommend focusing on the following aspects:
  • find out the current market value of the position – on Zaplatomer.bg you can check it for free and anonymously
  • highlight your experience and achievements – it is good to time the salary discussion well
  • expanded responsibilities – if you work beyond your role and assigned duties
  • prepare alternatives – if a salary increase is not possible, there are other options (bonuses, extra vacation, etc.)

The salary data comes from a pay survey where everyone can anonymously compare their salary with other employees working in the same position. We clean and process this data according to our methodology. For the position Call Center Supervisor, we currently have 49 verified respondents collected.