Customer Support

Call Center Supervisor

Average net monthly salary in Bulgaria is

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80% of people earn:

852 - 1,881 EUR

10% earn less lthan 852 EUR

10% earns more than 1,881 EUR

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What does the data in the graph mean?

Salaries in the survey are expressed in net.

Based on the Zaplatomer.bg salary survey, 80% of people on the Call Center Supervisor position in the Bulgaria earn between 852 EUR and 1,881 EUR monthly net.

10% of employees earn less than 852 EUR and 10% of people earn more than 1,881 EUR.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of the job position

Overseeing daily operations of the call center to ensure efficiency and effectiveness in service delivery.
Supervising and training call center agents to enhance their performance and customer service skills.
Monitoring call metrics and performance indicators to identify areas for improvement.
Handling escalated customer inquiries and resolving complex issues in a timely manner.
Developing and implementing policies and procedures to improve service quality and operational efficiency.
Conducting regular performance evaluations and providing constructive feedback to team members.
Ensuring compliance with company policies and industry regulations.
Collaborating with other departments to address customer needs and improve service offerings.
Preparing reports on call center performance, customer feedback, and team productivity.
Fostering a positive work environment that encourages teamwork and employee engagement.
Assisting in the recruitment and onboarding process of new call center staff.
Staying informed about industry trends and best practices to enhance service delivery.

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The most common career path of an employee

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Position Call Center Supervisor - Customer Support in the labour market

In the salary ranking,
the job position takes

231. place

Women representation in position

Average age of respondent by position

660. place

Fabric Cutter

Textile, Leather, Apparel Industry

427 - 825 EUR

232. place

Real Estate Appraiser

Construction & Real Estate

750 - 1,998 EUR

231. place

Call Center Supervisor

Customer Support

852 - 1,881 EUR

230. place

Event Manager

Management

1,009 - 2,118 EUR

1. place

IT Director

Top Management

2,034 - 6,521 EUR

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The salary report contains:

Salary for the position by region, education, experience, company size, age
Distribution of respondents into wage bands
Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
Analysis of financial benefits

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